Customers are at the heart of our business

ISM was founded in 1991 as a Sage business software solution provider by the current managing director, Tony Marron. Back then the company was called Information Systems Management Limited but as the team grew and the types of products and services changed it was later renamed to ISM Business Solutions Limited to more accurately reflect the fact the ISM now supplies IT solutions not just data processing / management software.

ISM has helped hundreds of businesses to use IT to help their business to be come more efficient and more profitable.

We work in a partnership of trust and understanding that we will do whatever it takes to ensure that their Sage software is delivering real business benefits for their business.

In 2015 the shares were purchased by Onesys Limited and ISM is now wholly owned by them. ISM and Onesys continue to deliver business software solutions and share resources and assets to deliver exceptional customer services to their respective customers.

 

Our Visions, Mission and Culture

ISM is passionate about customer service - customers are at the heart of our business. We believe our passion for technology and service excellence will make a positive difference to you and your business.
We really care about the quality of the services we provide and understand the value of creating a long-term relationship with you. We want all our customers to be life-long - we try very hard to ensure the service we give to customers is always above their expectations.
Our team of skilled IT professionals always abide by the principles of clear communication, transparency and mutual respect. We always listen first - our aim is to understand your business and requirements and to work with you, in partnership, to deliver real IT benefits that we both can measure as direct business benefits.
We pride ourselves in the way we look after our customers and we always go the 'extra mile' to ensure that your business solution is right now and in the future. We take pride in our work, our team and our achievements and we look forward to working with you.

Sage 200 Strategic Business Partner

ISM is a Sage 200 Strategic Business Partner and a Sage 200 Accredited Solutions Developer and specialises in the SME market using Sage 200 business software to provide a company wide business system that can grow as your business grows and can be shaped to exactly match your present and future business processes.

Sage accreditation is not given away lightly by Sage and there are only 65 Sage Strategic Partners out of the many thousands of Sage's business partners that are accredited.

Accreditation means that we have to attend frequent training sessions and earn our qualifications by passing exams and we have to prove to Sage that we know how to provide the best solution to our customers and prove that we provide exceptional customer service. Our customers are surveyed each year by Sage to ensure that we do.

If we fail in any of these areas then we would loose our accreditation something we have never done and, we will work very hard for our customers to ensure we never do.

ISM also work with trusted business partners, that we have known and worked with for many years, to deliver a hardware infrastructure that can be installed and supported and shaped as your business moves forwards. This enables us to provide a complete solution; from a PC to many PC's running over a network with servers, routers, web and email services.

If you wish we can also act as your single point for support, so that once you place a support call ISM's Help Desk will route the call to the correct service provider and follow up to make sure the call has been handled to your complete satisfaction.

 

Need More Information? 

If you would like to discuss how our team and our IT solutions can help you manage your business better, then please email or call us for more information. 

One of our friendly members of our team will be happy to discuss your requirements with you. 

Telephone: 01423 330335

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